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Lighthouses - General terms and conditions
Lighthouse accommodation is available only from Saturday to Saturday.
In 7 lighthouses, lighthouse keepers live in the lighthouses, while lighthouses Rt Zub, Prisnjak, Plocica and Sv. Petar do not have lighthouse keepers.
In the area of the building, a mobile phone signal has been made available.
Bedrooms are furnished with beds with mattresses, sheets and have two blankets per bed.
The kitchen is equipped with a sink, stove with oven, fridge and other necessary kitchen items (cutlery, cups etc).
Guests must bring their own provisions, spices and other items.
There is a shower in the sanitary area.
Each apartment has a television and satellite antenna.
The apartments have deckchairs and sunshades.
WATER SUPPLY
Lighthouses have drinking water stored in their own cisterns. Those guests who do not wish to drink this water must bring along their own drinking water. Water in lighthouses is available in very limited quantities, therefore, guests are advised of the necessity to use it sparingly.
ELECTRICAL POWER SUPPLY
Lighthouses possess their own 220 Volt electrical network.
PARKING AND TRANSFERS
If it is not possible to arrive to the lighthouse by car, the car is to be left at the place where the transfer, which is to be paid on the spot, is taking place. Guests can make arrangements for guarded parking with the individuals responsible for the transfer – their contact information is located on the voucher.
TRANSFERS - price
Sv. Ivan na Pucini lighthouse; return transfer from Rovinj port 100 € per apartment.
Porer lighthouse; return transfer from Premantura 100 € per apartment.
Prisnjak lighthouse; return transfer from Murter 60 € per apartment.
Plocica lighthouse; return transfer from Prigradica 120 € per apartment.
Susac lighthouse; return transfer from Korcula 400 € per apartment.
Palagruza lighthouse; return transfer from Korcula 600 € per apartment.
MEDICAL CARE
Medical care can be received in places nearby. In case of emergency, help will be sent from the nearest base by means of vessel or helicopter.
HOUSEPETS
House pets are not allowed in the lighthouses.
WHAT IS INCLUDED IN THE PRICE?
Accommodation in the appropriate apartment
- Changing and cleaning of sheets once weekly (towels and kitchen towels are not included in the price)
- Adequate accommodation in case of force majeure (when it is not possible to go to the island – lighthouse)
BOOKINGS AND PAYMENT
When making a booking, guests confirm that they are familiar with these General Terms and Conditions for Providing Lighthouse Accommodation, and accept them in full. When making a booking the guest is required to provide all information required by the booking procedure. For the booking of accommodation, an advance payment of 50% is required, while the remaining amount – the balance is to be paid 15 days at the latest prior to using the accommodation.
SOJOURN TAX
The guest is required to pay the Sojourn Tax at the same time when paying the accommodation services.
PRICE OF ACCOMMODATION
The accommodation price includes only the basic service as described beside the apartment in the booking. If more people than are stated in the voucher show up at the apartment, the agent has the right to refuse to provide accommodation to the unannounced guests, that is, to ensure first rate service only to the number of guests that does not exceed the categorized capacity of the apartment.
CATEGORIZATION AND SERVICE DESCRIPTION
The offered accommodation units – apartments are described according to the official categorization of the authorized institution, as well as based on inspection of the actual state of the accommodation at the time of publishing. Standard accommodation, service and other are different in specific places and cannot be compared.
CONDITIONS OF CANCELLATION FOR CHANGES AND BOOKING CANCELLATION
The agent reserves the right to make changes to bookings provided they occur due to extraordinary circumstances that could not have been predicted, avoided or averted. Booked accommodation may only be replaced upon previous notification of the guest and with accommodation of the same or higher category and at the accommodation price the guest confirmed when booking. If replacement accommodation is only possible in a building that is of a higher category and at a price which is more than 15% greater than the price of the paid booking, Generalturist reserves the right to charge the difference in price upon consultation with the guest.
GUEST'S RIGHT TO CHANGES AND CANCELLATION
If guests would like to change or cancel a booking made according to their request, they must do this in written form (email, mail or fax). A change is considered to be any adjustment in the number of persons or the date when the service will begin/end 30 days at the latest prior to beginning of use of the service. The first change to the booking, if possible without additional costs, will be carried out free of charge. For every subsequent change to the booking, modification costs will be charged to the amount of 115 kn per change. In case changes to the booking are not possible and if this is the reason why the guest cancels the confirmed booking, the lower stated booking cancellation conditions shall apply. Changing accommodation units and every change within 30 days prior to the beginning of booking as well as during the stay itself are considered booking cancellation. For confirmed accommodation bookings in lighthouses, the following cancellation conditions are valid regarding guests. The cancellation date shall be considered the date of receipt of written notification of the cancellation. Costs shall be charged as follows:
- for booking cancellations up to 40 days prior to the beginning date of the booking, there shall be a 10% charge on the total price of accommodation (a certain amount from the total advance shall be kept)
- for booking cancellations from 39-15 days prior to the beginning date of the booking, there shall be a 50% charge on the total price of the accommodation,
- for booking cancellations from 14-0 days prior to the beginning date of the booking, there shall be a 100% charge on the total price of the accommodation.
In case of cancellation on the part of the guest due to force majeure, the guest is required to provide written confirmation of this, issued by an authorized institute, while Generalturist, that is, the agent (Plovput) shall only charge actual costs of booking cancellation in the amount of 200 kn.
If the guest does not arrive in the accommodation unit by midnight on the day of the beginning of the service and has not contacted Generalturist, that is, the agent (Plovput), the booking shall be considered cancelled. As a result, the cancellation costs shall be computed according to the aforementioned.
REQUIREMENTS OF GUESTS
The guest is required: to possess valid travel documents, to keep in line with the rules of the lighthouse, to cooperate with the hosts in good faith, to present to the agent (Plovput) upon arriving at the destination the document confirming payment of the service (voucher received by mail or email). Should the guest not keep in line with these requirements, the guest shall bear costs and shall be held responsible for possible damages committed. By confirming the booking, the guest obliges to pay, should he/she cause any damages, the service provider on the spot for all of the damages caused.
RESOLVING COMPLAINTS
If the services from the offer are not carried out to the satisfaction of the guest, the guest may lodge a written complaint. Every guest – holder of the confirmed booking, must put in a complaint separately.
The guest is required, immediately on the day of arrival, to lodge a complaint with the representative of the agent Plovput for the inadequate service and to inform Generalturist and Plovput of this by telephone at 0038521390609. The guest is required to cooperate with the Plovput representative in good faith in order to remedy the causes of the complaint. Every complaint must obligatorily be entered into the Complaints Book with the service provider. The traveler must make a written claim within 8 days of the end of the travel and include the confirmation by the representative, related documents as well as photographs that prove the basis of the complaint to Generalturist. The agent (Plovput) does not recognize complaints related to contents that are not part of the building (road works, condition of the beach, condition of buildings in the immediate vicinity…). The organizer is required to come to a written decision on this complaint within 14 days of receiving it, and may postpone the decision on the complaint for an additional 14 days in order to collect further information. The organizer shall make decisions only on those complaints that could not be resolved at the place of the holiday. While the decision procedure is in the works, which can total 14, that is, 28 days at the most upon lodging of the complaint, the traveler irrevocably waivers mediation by any other person, UHP arbitration or other institution, as well as providing information to the media.
The largest amount of compensation per complaint may reach the amount equivalent to the part of the service for which the complaint was lodged, and cannot encompass already used services, nor the entire amount of the package. The traveler and Generalturist shall try to resolve disagreements by common accord. If this is not possible, the Court in Zagreb shall have jurisdiction. Relevant legislation shall be Croatian legislation.
For booking accommodation units in lighthouses, the "Instructions and conditions for booking and purchasing travel packages" from 22.12.2005 are valid with the exception of chapters that are described in the above stated terms and conditions (GENERAL TERMS AND CONDITIONS FOR PROVIDING LIGHTHOUSE ACCOMMODATION SERVICES)
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