Croatia travel specialist since 1923
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Privacy Statement
Collection and use of information
Generalturist respects and protects your privacy. In the process of carrying out the requested service and in order to give and provide information related to your travel and/or other requested service, we will only use the information that you provide us voluntarily. We pledge that we will not sell, release or give this information to a third party in a manner that is not stated in this statement. Generalturist requests information from its users at several places on its web site.
Registration
In order to be able to book or to place an inquiry on this web site, the user must first register by filling out the registration form. During registration, the user is asked for contact information (such as name and email address). This information is used in order to be able to contact the user when replying to questions placed on our web site and in order to insure the user's privacy when checking booking status, as well as entering or changing information.
Booking
When booking accommodation, travels or other services from our web site, we will ask for personal information from the reservation holder (such as name, address, contact telephone number and so on), as well as information about other service users (such as name and date of birth of children). This information will only be used in order to carry out the service and to deliver documents, and will only be available to those involved in carrying out the service, meaning service providers, such as hotels and agents. Payment information (such as credit card number and so on) is specially protected and will only be accessible to banks, that is, credit card companies in order to authorize payments.
Log files
We use IP addresses in order to analyze trends, maintain our web site, follow user trends and collect demographic information. IP addresses are not related to any personal information that could lead to possible identification of an individual.
Information availability
Collected demographic information will be made available to our media partners, professionals and advertisers. This is not related to any personal information that could lead to the possible identification of an individual. In order to provide special services, we may cooperate with a third party. Only in cases when users register for these services will a third party have access to names and other contact information necessary for providing the above mentioned services. The third party is not allowed to use the personal information except in order to provide the above stated services.
Links
This web site contains links to other web sites. Please take into consideration that Generalturist cannot be held responsible for respecting the privacy of users on the above mentioned web sites. We urge our users to read the privacy statement of each web site that collects personal information. This privacy statement applies solely to information collected on this web site.
Generalturist Newsletter
Contact information, such as name and e-mail address, will be requested if the user decides to register to receive our newsletter.
Questionnaires
Our web site will, from time to time, seek information in the form of questionnaires from our users. Participation in these questionnaires (for example, prize competitions) is voluntary and the user can decide whether he/she will agree to or refuse to provide the requested information. The requested information may include contact information (such as name or home address) and demographic information (such as postal code or age). Contact information will be used in order to notify prizewinners. Questionnaire results will be used to follow and improve this web site and/or our services.
Security
This web site undertakes all necessary measures in order to protect user information. Entering confidential information via this web site is protected on-line and off-line. If our registration form requests confidential information, such as personal information, this information is encrypted and protected by the SSL protocol. While visiting a protected page, a lock icon at the bottom of the Internet browser such as Internet Explorer or Netscape Navigator is locked, as opposed to the open or unlocked icon that appears when visiting the rest of our pages. Besides SSL encrypting, in order to protect information about users on the Internet, we undertake everything in our power to protect this information off-line as well. Access to all information about our users, not only the above-mentioned confidential information, is limited. Only employees who, in order to provide certain services, need the information have access to confidential information.
Special offer
From time to time, you may receive information about products, services and special offers, as well as our newsletter. Respecting the privacy of our users, we offer the users the possibility to refuse this kind of information. Please make sure to check the method of choosing the above stated possibility.
Corrections / updates to personal information
If the user's personal information (such as postal code) changes, or if the user no longer wishes to use our services, we allow corrections and updates to, as well as removal of the user's personal information that we have. This can usually be done on the Internet page "My account" or you can send us an email.
Notification in case of changes
In case we decide to change our privacy policy, we will notify you about this on our homepage so that users will always be informed about information we collect, the way we use it and under which conditions, if such exist, we reveal it. If at any time we decide to use personal information in a way different from those stated at the time that the information was collected, we will inform our users by email. The user will have the possibility of approving or refusing the usage of information in the new way. We will use the information in accordance to the privacy policy valid at the time of information collection.
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